Call us on 03 5335 2221 Monday to Friday, 9am to 5pm, Eastern Standard Time.
Email support@argusconnect.com.au or complete our online form.
Get help with Argus
Request to Install Argus
You can request to install Argus if you have the following capabilities in place:
1. System compliance
- PC with Windows 98, 2000 or XP, Linux or Apple Macintosh with OSX
- Software requirements:
- GPs: clinical software with pathology report receipt capability (PIT or HL7 format)
- Specialists/Allied Health: as above or otherwise just Microsoft Word for report typing
- Internet connectivity: dial-up or permanent connection with a speed of at least 28K
2. Software compatibility
Argus interfaces with the majority of popular clinical packages - click here for the current list. Please contact our helpdesk on 03 5335 2221 or send an email to support@argusconnect.com.au if you have any questions regarding your clinical software interfacing with Argus.
3. Dedicated email address
You will need to arrange with your ISP to set up a dedicated email address just for use with Argus. It must be different from your usual Practice or personal email address. You could name it something like <your_practice_name_argusreports@isp_domain_name> or if you have your own domain name <argusreports@your_domain_name> (examples only).
4. Request to install Argus
The next step is to complete the online ‘request to install Argus’ form. You will be asked to complete a few check boxes to ensure you have everything in place, and to provide the following information:
- Your dedicated email address (and user name and password)
- Your Error Notification email address (normally the Practice Manager’s email address)
- If you don’t already have a HeSA PKI location certificate, you can request a special encryption key-pair from us
- The number of computers that will be used to send with Argus
- The names of your practitioners and provider numbers where appropriate
- Preferred day and time for our HelpDesk staff to assist you with the installation process (this should be during a quiet period when you would be able to provide your time)
If you don’t have all of this information, you will not be able to submit your request to install.
Once you have submitted your request, our HelpDesk will respond by email or phone to arrange a date and time for installation or request further information from you.
Depending on your configuration, installation usually takes approximately 1-2 hours, assuming no unforeseen problems are encountered.
If you have requested a PKI encryption key-pair, you will be sent this on disc at this time.
If you have any questions regarding the above requirements, please call our HelpDesk on 03 5335 2221 or send an email to support@argusconnect.com.au with your question(s).
