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Frequently Asked Questions About Priority Support
Please use the links below to find answers to commonly asked questions about Argus Priority Support. If you have a question that is not addressed here, please feel free to contact us.
- What is Argus Priority Support?
- What are the differences in benefits between Priority Support and Email Support?
- What is Email Support?
- How do Email Support people get support?
- How long might I expect to wait after I email a problem?
- How do Priority Support people get support?
- When can I apply for Priority Support?
- How do I apply for Priority support?
- What do these two types of support refer to?
- What elements does support cover in the context of Priority Support or Email Support?
- Isn’t paying for support just paying you to fix bugs that shouldn’t be in Argus in the first place?
- If I need help with issues other than Argus software product functions or performance, what do I do?
- Is installation included in Priority Support?
- I see that one free re-install a year is included with Priority Support. Why would I need this?
- Can I get a refund if I don’t use the free re-install?
- Who is covered by payment for Priority Support?
- How often do I have to pay for Priority Support?
- How much does Priority Support cost?
- When is Priority Support assistance available?
